REFUND POLICY

Policy Purpose & Applicable Scope

This Refund Policy establishes unified, fair, and standardized return and refund rules for all baby strollers and infant gear. It protects the legitimate rights and interests of global family customers and standardizes cross-border after-sales processing procedures.

60-Day Official Return Window

All global orders enjoy a 60-day valid return period starting from the package delivery confirmation date. All return applications must be initiated within this valid timeframe to obtain official inspection and refund qualification.

Qualified Return Product Conditions

Returned baby gear must remain unused, unassembled, intact, and within valid shelf life. All original packaging, accessories, manuals, and protective parts must be complete. Used, assembled, damaged, or artificially modified products are not eligible for return.

Valid Refund & Return Scenarios

We support full refunds, partial refunds, or product replacements for quality-related problems caused by our production and shipment links, including structural defects, accessory missing, packaging errors, and transit damage.

Evidence Submission Requirements

Customers applying for quality-related returns need to provide clear photos or video evidence to verify product abnormalities. Our after-sales team will conduct objective evaluation and provide targeted solutions.

Standard Refund Processing Timeline

After returned products arrive at the warehouse and pass official quality inspection, all refund review, verification, and fund release procedures will be completed within 5 to 10 business days.

Unified USD Refund Standard

All refund amounts are calculated and settled in US dollars according to the original order payment amount. Refund funds will be returned to the original payment channel, subject to bank and platform processing cycles.

Equal Protection For All Orders

Discounted products, seasonal baby gear sets, and regular-priced products implement identical refund standards. No discriminatory after-sales restrictions will be applied to preferential orders.

Non-Qualifying Return Situations

We do not support unconditional returns caused by personal subjective dislike, inappropriate size matching, or personal usage adaptation problems without objective product quality defects.

Policy Update & Dispute Basis

We reserve the right to update this Refund Policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes are subject to the latest official version.