CUSTOMER SERVICE POLICY

Policy Scope & Application Rules

This Customer Service Policy standardizes all pre-sales consultation, order processing, logistics arrangement, and after-sales support services. It applies equally to all global customers to ensure consistent, professional, and standardized cross-border service experiences.

Professional Pre-Sales Guidance

Our service team provides targeted professional consultation including stroller model selection, age adaptation, functional parameter introduction, folding operation guidance, and scenario matching suggestions to help customers select the most suitable baby gear.

Standard Order Processing Cycle

All successfully paid orders will be systematically reviewed, quality inspected, dust-proof and shockproof packaged, and arranged for shipment within 1 to 3 business days. All baby products undergo strict pre-shipment inspection to ensure complete and qualified delivery.

Unified Global Delivery Standard

We implement a unified global delivery cycle for all cross-border orders. The estimated delivery time for all regions worldwide is 6 to 12 business days. No expedited shipping service is provided to maintain equal logistics treatment for all users.

Global Free Shipping Benefit Rules

All products enjoy permanent free worldwide shipping with no minimum order threshold. No shipping fees, handling fees, or regional surcharges will be generated during checkout. All transactions are uniformly settled in US dollars.

60-Day Universal Return Protection

We provide a 60-day valid return window for all orders, starting from the customer’s package delivery confirmation date. Customers can submit return applications for product quality defects, structural damage, shipping errors, and other non-human-caused abnormalities.

Fixed Refund Processing Period

After returned products are received by our warehouse and pass official quality inspection, all refund review, verification, and fund release procedures will be completed within 5 to 10 business days.

Equal & Fair Service Principle

All customer inquiries, order problems, and after-sales applications are treated equally regardless of order amount, purchasing region, or consumption frequency. No discriminatory service processing will be adopted.

Continuous Service Optimization Mechanism

We continuously optimize service workflows based on global parent user feedback and international e-commerce standards, improving consultation accuracy, logistics transparency, and after-sales problem-solving efficiency.

Core Service Tenet

We adhere to rigorous, sincere, and responsible service attitudes. We take every baby product purchase seriously, providing reassuring and thoughtful full-cycle service for global family customers.